Or trying to make changes to an account when the original authorised person on the account is no longer available. Or having services cut off because the bill is being sent to the wrong person and isn’t getting paid. Or performing pointless diagnostic techniques over the phone when trying to resolve a technical issue because the operator is reading from a script.

Imagine you had a personal account manager, a real person who you could call, email or text and they could sort out any billing or technical issues quickly and efficiently.