Telstra has extended the 3G network closure to August 31st, 2024, giving everyone more time to upgrade their devices.
Why This Matters
After August 31st, devices that aren’t upgraded or software-updated won’t be able to make calls, including emergency calls to 000.
Telstra Will Be Applying an RVA Message to Impacted Mobiles
• Recorded Voice Announcement (RVA): Impacted devices will soon play a non-optional reminder message on every outgoing call, urging users to upgrade.
• Why the RVA: This is to ensure user safety. After the 3G closure, affected phones won’t be able to make ANY calls, including emergency calls to 000.
• How to Fix: Users must either upgrade their device to a 4G/5G compatible phone or update their device’s software (if the update enables 4G emergency calling).
• Sample RVA Message: “When Telstra’s 3G network closes on 31 August 2024, it’s likely this phone won’t be able to make calls, including emergency calls. Contact your service provider for details.”
Taking Action
We emphasise the importance of acting now. Customers still using an impacted device after August 31st, 2024, won’t be able to make calls, including calls to Triple Zero for emergency help.
What You Can Do
• Check Device Compatibility: You can use the free SMS Device Checker by texting “3G” to 3498.
• Upgrade or Update: Impacted customers will need to either:
o Upgrade their device to a new 4G/5G compatible phone.
o Update their software and settings (if applicable) to enable 4G emergency calling.
• Don’t Test by Calling 000: Emphasize that calling 000 to test is unnecessary and disrupts emergency services.
Contact your Account Manager if you have any questions.