We would like to inform you about the upcoming 3G network shutdown in Australia and how it will impact lift dialler devices that rely on mobile networks for emergency and monitoring communications.
What is happening?
Australia’s major telecommunication providers (Telstra, Optus, and Vodafone) are gradually shutting down their 3G networks, with the process expected to be completed by 2024. The 3G infrastructure will be repurposed to support newer technologies such as 4G and 5G, which provide faster speeds and better reliability.
How does this affect equipment installed by The Broadband Brokers?
Our Wireless Gateway Kits, seamlessly integrated into buildings across Perth over the past four years, boast state-of-the-art 4G modems. Rest assured, they remain unaffected by the 3G network shutdown and will continue to operate flawlessly.
How can I tell if a Wireless Gateway Kit has been installed?
Take a glance at your most recent invoice from us and check the service description. If you see “Strata Phone Complete,” you’re in luck! This means you have one of our cutting-edge Wireless Gateway Kits, which will continue to function seamlessly, and will be upgraded by us free of charge in the future as mobile networks continue to evolve.
How does this affect lift dialler devices fitted by other companies?
Many lift dialler systems currently in operation use 3G modems to communicate with monitoring services or emergency personnel. Once the 3G networks are decommissioned:
- Loss of Connectivity: Devices operating exclusively on 3G will no longer be able to connect to the mobile network.
- Emergency Communications Failure: Without connectivity, lifts may not be able to make emergency calls in case of entrapment or system failure.
- Compliance Issues: Regulatory bodies may require lifts to maintain functional emergency communication systems. A non-operational dialler could put building owners or managers in breach of safety standards.
What Are the Next Steps?
To avoid disruption, we strongly recommend taking the following steps:
- Audit Existing Lift Systems: Identify lifts that rely on 3G-based diallers.
- Upgrade to 4G or 5G Compatible Diallers: Install updated hardware that is compatible with the newer mobile networks.
- Schedule Testing: Once upgraded, test the new dialler systems to ensure they function properly, especially for emergency calls.
- Monitor for Network Updates: Stay in contact with your telecommunication provider for any changes that might affect lift communication systems.